Subject matter expert in customer experience and operation management. Highly experienced in automotive after-sales business and retail service quality management, particularly with the luxury car brands in Hong Kong. Progressive career track record in automobile industry attained over the years. Regional exposure within the Asia Pacific Region with another European car manufacturer in steering service quality and business. After that, fully transformed into the eCommerce and tech space leveraging expertise in managing customer operations.
Being highly adaptive to different businesses and operations, I am endeavored to explore different opportunities cross-industries.
Ready to embrace any changes!