Progressively my career advanced through working with another two premium German brands Audi and BMW. Experienced in managing aftersales business: Service (repair, maintenance, warranty, bodyshop.. you name it!), Parts (Spares, Accessories, Merchandises) and Service contract sales (i.e. maintenance and extended warranty), B2B and B2C. Assuming full P&L responsibility of the operations.
At the same time with these roles, customer services managment (customer journey, service process, SOPs, complaint managment) has been my key responsibility. Strive for customer satisfaction is a daily life! As it’s about representing handful of most premium automotive names worldwide.
Extra: Hosting launch of the new line of performance accessories at BMW