Go beyond local Hong Kong market I stepped up my career to the Asia Pacific Region with the French automaker, Renault.
Regionally the APAC team covers South Korea, China, Australia, Japan and Southeast Asia countries like Singapore, Malaysia, Indonesia. The management of each market could be very different as we have Subsidiaries (Korea, Australia), Joint-venture (China) and Importers (other countries).
As a regional manager it was therefore very challenging and exciting in view of the geographical coverage and complexity of management. Steering project in a joint-venture than pushing accessories sales performance of subsidiaries are different stories.
You have to be very adaptive!
And excellent communication skill is vital.
At the same time it was a very fruitful experience to work with colleagues from around the globe (French, British, Australian, Korean, Japanese, Chinese..etc). Cultural awareness is vital for me to accomplish my tasks and business objectives. By taking up the customer care and accessories program roles in the region, there were a lot in me of the jobs. Ranging form voice-of-customer surveys, mystery shopping, contact center and CS performance steering to animating sales performance and profitability of accessories business in the the region.
It’s truly a regional exposure!
Further to the relocation of Renault APAC HQ out of Hong Kong, taking the liberty to join KMB, the major public bus operator in Hong Kong. Making use of my technical and engineering competences to help managing the massive bus fleet servicing operations. Imagine a depot running 7 x 24 with a very sizable double-decker bus fleet and headcounts to look after. Not to mention public bus operator is one of the most regulated business in Hong Kong (or elsewhere maybe).