Amid one of the most challenging times for everyone in 2020, I’ve completed my Master of Science in Engineering Enterprise Management at HKUST. Acquired the most up-to-date business and techs. Particularly in the domain of operational excellence, analytics, eCommerce and digitization, pairing with my industrial experiences.
At the same time setting a course for myself, transforming my career into the tech and eCommerce landscape, what a ride!
Joined foodpanda Hong Kong, a member of Berlin based Delivery Hero, leveraging my CX-CS expertise I looked after the customer (B2C) and partner support (B2B) operations* for one of the most high growth tech companies with business verticals from food to groceries and more..
Awaiting to embrace the next change, the orientation is: somewhere I can go further, something new or prevailing, and somewhat I can prove my capabilities as always.
Stay tuned.
*Customer & Vendor Experience, NPS-CSAT, BigQuery SQL, A/B tests, HelpCenter UX/UI, Omni-channel, 3PL